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North Central Bus & Equipment - Parts Department - (877) 485-9595

North Central carries a large selection of parts including school bus and commercial bus parts, personal mobility equipment, truck equipment and accessories. Return Policy North Central Truck Equipment realizes that at times it’s necessary for our customers to return unneeded parts. Processing these items back into our inventory can be time-consuming and costly so we ask that you please adhere to the following guidelines for all part returns.

  1. New Vehicle or Equipment Warranty – Please call our parts department to obtain return goods authorization (RGA). You must provide a body number or VIN number, mileage, along with a brief explanation of the failure. For truck equipment and plow warranty please provide model and serial number. North Central will be responsible for the outgoing and return freight charges. Re-stocking charges will be waived.
  2. Parts/Product Warranty – We follow manufacturers warranty for parts. The warranty policies will vary between manufacturers so please contact our parts department for specific warranty information. You must obtain return goods authorization (RGA) to return the defective part for warranty consideration. Please provide the original invoice number along with a brief explanation of failure. North Central will be responsible for the outgoing and return freight charges. Re-stocking charges will be waived.
  3. New Parts/Product - Parts normally stocked by North Central Truck Equipment may be returned within a 90-day period without a re-stocking fee. Any stocking part that is returned after the 90-day period will be subject to a restock charge up to 25%. All non-stock product or parts are subject to the manufactures return policy plus return freight cost. Please contact our parts department to obtain return goods authorization (RGA). Please provide the original invoice number along with a reason for the return. 4. Special Orders – Cash accounts are required to place a down payment of 25% on all non-stock items before they can be ordered. The down payment is non-refundable. After 90 days items will be returned if not picked by
  4. Special Orders – Cash accounts are required to place a down payment of 25% on all non-stock items before they can be ordered. The down payment is non-refundable. After 90 days items will be returned if not picked by customer. Any painted items (bug shields, hood scoops, visors & etc) and vendor non-returnable items must be paid in full before they can be ordered. These items are not returnable after the transaction. 5. All RGA numbers will expire after 30 days. 6.
  5. All RGA numbers will expire after 30 days.
  6. Customer is responsible for the freight cost to return the item. Products shipped back via common carrier must be freight prepaid or they will be refused.
  7. Prior to issuing credit, returns are subject to inspection; parts received in open boxes may be subject to repackaging charges.
  8. All restock returns must be in original packaging and in resalable condition.